Online Returns

We try to reach 100% customer satisfaction – which means as few returns and refunds as possible. As Wagawhey is a complementary supplement, merchandise purchased on ‘wagawhey.com’, ‘wagawhey.co.uk’, ‘wagawhey.co.za’ have a no return policy. In case you are not satisfied you should email us immediately upon receiving your delivery in order that we can look into the issue. An email must be sent to care@wagwhey.com upon immediate receipt of the delivery in order that we can look into the matter.

If any goods are pre-approved to be returned from within the UK, they must be returned via an insured, trackable service to:

Wagawhey.com t/a H&H Business Development Ltd
78 The Green
Twickenham
TW2 5AG

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card if applicable.

 

RETURNS (If Pre-Approved)

Please note we DO NOT accept returns to our warehouse for merchandise purchased.

Please remember to write down your Tracking Number to monitor delivery status.

 

Checklist for Returning Items

Contact us to request permission to return the goods and for correct return address

  • On your delivery note please indicate items you are returning and the reason
  • Please provide invoice, receipt for the original purchase
  • Please use an insured traceable service when sending us the items
  • Please make sure goods are securely packed