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Frequently Asked Questions
South Africa

I am purchasing online in South Africa, what are my payment options?

You can pay be EFT (Electronic Fund Transfer) into our bank account OR we can email you a PayPal Generated Invoice and you can pay using your debit/credit card. After you have placed the Order you will be emailed an Invoice.

How do I place an Order and Proceed to checkout?

Click ‘Add to cart’

Once you have added your selected Product, click the Green Cart button (top right)

Click ‘Proceed To Checkout’

Complete your address details, be sure to supply your Contact Telephone Number as the courier requires this. There will be a grey shaded box on the right hand side displaying your Order, underneath a box confirming that “We will send you an Invoice with payment details after you’ve placed your Order“. Agree to Terms and Conditions and click ‘Place Order’. If you are shipping to a different address than your Billing address, please check the box and input the delivery address.

Wagawhey will email you an Invoice

You can then pay by card or EFT into our local South African bank account

Can I pay using the Pay Pal Button?

No. Only via the link we email you, not the actual button displayed. Wagawhey are able to email you a link from PayPal which will enable you to pay via PayPal using your debit/credit card.

PLEASE NOTE: This link will present you with a Pounds Sterling amount which will be converted to South African Rands at the current exchange rate. You will pay the equivalent SA Rand value still. PayPal do not deal in South African Rands.

Where will my order be dispatched from?

All orders in South Africa are dispatched and handled from our KwaZulu Natal depot and will be couriered to the Physical Shipping Address you provided when placing your order.

How long will my order take to get to me?

Once the funds have cleared in our bank account we will dispatch your order. We use ‘Rush’, they have a good reputation and orders usually arrive two business days after being dispatched.

Remember we are not vets and don’t diagnose. Your vet should always be consulted if you are concerned about your pet’s health